TERMS and conditions of purchase
All prices include VAT at the time of sale, currently 25%. Shipping is added to all prices unless otherwise stated. To make a purchase on www.onepan.se, you must be over 18 years of age or have the permission of a parent (parental consent) to enter into a contract via www.onepan.se. By placing an order on www.onepan.se you agree to the terms and conditions published at the time and set out below and certify that the information you provide about yourself is correct.
The terms we, us, our and us below refer to ONEPan AB
Company number: 559229-9761
When you shop through us, all transactions are subject to Swedish law and where not otherwise stated, reference is made to the Consumer Sales Act, the Consumer Services Act and the Distance Contracts and Contracts away from Business Premises Act (Distansavtalslagen).
The order is binding as soon as ONEPan AB has received your order on its server. Please note that in the event of any price errors or other errors, and which are of such a nature that you realised, or should have realised, that there was an error, ONEPan AB is not bound by the contract.
You always have the possibility to cancel the purchase according to the applicable legislation. See section on right of withdrawal.
Once ONEPan AB has received your order, ONEPan AB will confirm it and automatically send a confirmation of the order by e-mail to the e-mail address you have provided. Please read the order confirmation carefully. If the confirmation does not correspond to your desired order, please contact ONEPan AB customer service by e-mail: firstname.lastname@example.org and state the order number.
ONEPan AB reserves the right to increase prices, price errors, currency changes, fee changes, sold out goods, back orders, typing errors, force majeure and in cases where delivery to you is delayed due to the shipping company not being able to deliver to you on time.
ONEPan AB reserves the right to limit or cancel orders from business customers in order to accommodate orders from consumers.
PRICES AND PAYMENT
All prices on the website are quoted in SEK and are inclusive of VAT (unless otherwise stated or chosen by the user). We reserve the right to change prices due to incorrect information and reserve the right to adjust the price.
DELAYED ORDER CONFIRMATION
Due to technical failure or other circumstances beyond ONEPan AB's control, your order confirmation may be delayed or not received at all. If your order confirmation is delayed by more than 30 minutes, please contact our customer service
RIGHT OF WITHDRAWAL
When purchasing products, you as a customer have a 14-day right of withdrawal that applies from the date you have received an item that you have ordered. You are responsible for checking that the delivery and products are undamaged upon receipt of the package.
You have a 14-day cooling-off period from the time you receive the package, provided the product is returned unused and in its original undamaged packaging.
542 43 MARIESTAD
If you would like a standard form for exercising the right of withdrawal, it is available on the Consumer Agency's website, www.konsumentverket.se
The return process takes approximately 1-3 weeks. Remember to keep the receipt of your return and send it traceable so that we can reimburse you for the return even if the package is lost during delivery.
WARRANTY AND SERVICE
The purchase of Kitchenware products comes with a 1-year warranty.
Our normal delivery times are 4-6 working days depending on the shipping option chosen. Orders placed on weekends will be shipped the following Monday at the earliest. If there are any delays in delivery (without us notifying you of the longer delivery time), please contact our customer service department.
Returns are at your own expense unless the item is defective or we have packaged it incorrectly. Returns should be sent by post or parcel, not by cash on delivery. For exchanges, we will pay the new postage from us to you.
If you have exercised your right of withdrawal, we will refund what you have paid for the goods as soon as possible or within 30 days at the latest from the date we received the goods or the notice of your withdrawal. You will have to pay the return costs yourself when you send the goods back. We always pay the cost of returning so-called replacement goods.
EVERY PACKAGE RETURNED
You must provide valid and correct delivery information. If ONEPan AB receives a package back that was sent to the wrong address or not picked up, it is up to you to pay new shipping. For orders that are not picked up, we charge a fee of 250 SEK.
It is not possible to combine any discount codes with other promotions or offers, unless otherwise stated.
What are cookies and how do we use them?
We reserve the right to make changes to the website without further notice and we reserve the right to make errors. We disclaim all liability for damages arising from the improper use of ONEPan AB products by the consumer.