Terms and conditions of purchase
General
All prices include VAT at the time of sale, currently 25%. Shipping is added to all prices unless otherwise stated. To make a purchase on www.onepan.se, you must be over 18 years of age or have the permission of a parent (parental consent) to enter into a contract via www.onepan.se. By placing an order on www.onepan.se you agree to the terms and conditions published at the time and set out below and certify that the information you provide about yourself is correct.
The terms we, us, our and us below refer to ONEPan.
Company information
ONEPan AB
E-mail: info@onepan.se
Organisational number: 559229-9761
When you shop through us, all transactions are subject to Swedish law and where not otherwise stated, reference is made to the Consumer Sales Act, the Consumer Services Act and the Distance Contracts and Contracts away from Business Premises Act (Distansavtalslagen).
The order is binding as soon as ONEPan has received your order on its server. Please note that in the event of any price errors or other errors, and which are of such a nature that you realised, or should have realised, that there was an error, ONEPan is not bound by the contract.
You always have the possibility to cancel the purchase according to the applicable legislation. See section on right of withdrawal.
Once ONEPan has received your order, ONEPan will confirm it and automatically send a confirmation of the order by e-mail to the e-mail address you have provided. Please read the order confirmation carefully. If the confirmation does not correspond to your desired order, please contact ONEPan customer service by e-mail: info@onepan.se and state the order number.
ONEPan reserves the right to increase prices, price errors, currency changes, fee changes, sold out goods, back orders, typing errors, force majeure and in cases where delivery to you is delayed due to the shipping company not being able to deliver to you on time.
ONEPan reserves the right to limit or cancel orders from business customers in order to accommodate orders from consumers.
Prices and payment
All prices on the website are quoted in SEK and are inclusive of VAT (unless otherwise stated or chosen by the user). We reserve the right to change prices due to incorrect information and reserve the right to adjust the price.
Delayed order confirmation
Due to technical failure or other circumstances beyond ONEPan's control, your order confirmation may be delayed or not received at all. If your order confirmation is delayed by more than 30 minutes, please contact our customer service
Right of withdrawal
When purchasing products, you as a customer have a 14-day right of withdrawal that applies from the date you have received an item that you have ordered. You are responsible for checking that the delivery and products are undamaged upon receipt of the package.
You have a 14-day cooling-off period from the time you receive the package, provided the product is returned unused and in its original undamaged packaging.
ONEPan AB
Förrådsgatan 2a
54235 Mariestad
If you would like a standard form for exercising the right of withdrawal, it is available on the Consumer Agency's website, www.konsumentverket.se
The return process takes approximately 1-3 weeks. Remember to keep the receipt of your return and send it traceable so that we can reimburse you for the return even if the package is lost during delivery.
Warranty and service
The purchase of Kitchenware products comes with a 1-year warranty.
Deliveries
Our normal delivery times are 2-4 working days depending on the shipping option chosen. Orders placed on weekends will be shipped the following Monday at the earliest. If there are any delays in delivery (without us notifying you of the longer delivery time), please contact our customer service department.
Returns
Returns are at your own expense unless the item is defective or we have packaged it incorrectly. Returns should be sent by post or parcel, not by cash on delivery. For exchanges, we will pay the new postage from us to you.
Refund policy
If you have exercised your right of withdrawal, we will refund what you have paid for the goods as soon as possible or within 30 days at the latest from the date we received the goods or the notice of your withdrawal. You will have to pay the return costs yourself when you send the goods back. We always pay the cost of returning so-called replacement goods.
Every package returned
You must provide valid and correct delivery information. If ONEPan receives a package back that was sent to the wrong address or not picked up, it is up to you to pay new shipping. For orders that are not picked up, we charge a fee of 250 SEK.
Promotions
It is not possible to combine any discount codes with other promotions or offers, unless otherwise stated.
Cookies
What are cookies and how do we use them?
Cookies are small text files consisting of letters and numbers that are sent from our web server and stored on your browser or device. ONEPan uses cookies to improve your customer experience and provide you with relevant information and offers. Cookies are used for certain functions that improve the website for the user or give us statistics about how the visitor uses the site and to save functional settings such as language and other data. By using the ONEPan website, you consent to the processing of cookies as stated here. We also use cookies to be able to target relevant marketing to you. Under the GDPR, you have the right to receive the information that we have recorded about you. If it is inaccurate, incomplete or irrelevant, you can request that the information be corrected or deleted. In this case, please contact us by email. Read more about how we handle your personal data in our privacy policy
Other
We reserve the right to make changes to the website without further notice and we reserve the right to make errors. We disclaim all liability for damages arising from the improper use of ONEPan products by the consumer.